I tried turning on my laptop and it takes me to a screen which says "Windows failed to start. A recent hardware or software change might be the cause." It then gives me two options, which are "Launch Startup Repair" and "Start Windows Normally." I have tried using both, but either choice makes my computer restart and takes me to the same screen. Alt+Ctrl+Del restarts my computer as well. Escape shuts of the timer to automatic selection. I have tried running both the recovery CD and the support CD, and neither works because Windows is not operating. Do you have any suggestions as to what I should do?
I cannot give the computer any commands via mouse, and it will not respond to any keyboard commands either.