Huge computer problems and little help.?

7 thoughts on “Huge computer problems and little help.?”

1. Mika says:

   December 5, 2010 at 11:44 am

   Call HP again, and ask to speak with a case manager. Explain the runaround you’ve been given, and insist that they send you a prepaid box to ship the computer to them so they can fix the factory defects under warranty. Case managers are a lot more helpful in my experience than the techs are–the techs have to read through scripts, so they’re limited in what they can do to help you out.

   If that doesn’t work, file a complaint with the BBB. I ended up doing that the last time I dealt with HP, when they refused to honor my extended warranty and replace a faulty hard drive. After I complained, they had it fixed and back to me within two weeks.

2. andrew c says:

   December 5, 2010 at 11:44 am

   Your PC is fully under manufacturers warranty. (Usually 1 year). Kick up a fuss, you purchased a damaged machine and it should be relplaced/repaired without hesitation.
   Good luck.

3. Urumiko says:

   December 5, 2010 at 11:44 am

   hi.

   I cant comment on your rights as a customer as i live in the uk and im not sure if you do.

   all i can say is welcome to the world of tech support. Unfortunatley a lot of things depend on who you speak to, there mood and what they know.

   I instantly thought, they set the software back to factory default, it still happened, must be a hardware issue or they are putting broken software on the pc in the first place.

   trying to sell you windows 7 was an appalling thing to do, (even if it is actually better)

   one big greivence i have is that you buy a computer with windows, that copy of windows becomes yours, so not giving you an install disk and trying to charge u for one is really sly. (its worth noting you should be able to re-install windows urself using the licence key which is on a sticker on ur machine if you borrow someone elses windows disk of the same kind)

   the reason the hard drive didnt fail on the initial tests is that this is how hard drives tend to go.. its like a car… it shows warning signs, a file gets corrupt here, a hic here a stall there, then one say it just wont start at all.

   blue screens like this are very hard to diagnose even for a professional it can literally be any peice of hardware or software causing them and you mainly have to rely on process of elimination

   what you are experiencing is the pit falls of bad customer service, pre built machines by big companies, and a return to base warranty. I suggest in future taking out a warranty where they give you full telephone support and send someone to your house the next day to fix it if it breaks e.g dells in home next day support.

   For this issue yes the hard drive sounds like its gone or going. fitting a hard drive is simple but if they send u one you will still need that disk to re-install so have them take the unit away.
   If your not happy with how things are going ask to speak to there manager and kick up a fuss.

   one last thing is i know in uk if a product was faulty at time of purchase but it isnt discovered till later the shop should still take it back

   best of luck

4. Craig L says:

   December 5, 2010 at 11:44 am

   I agree that HP is a runaround process, but in my experience, if you follow up enough times, they will replace their defective products. I bought an HP printer that was bad and got it replaced in only 8 calls.

   Short of replacing it, unfortunately, you are in a position where it is likely you will have to pay some money to find the exact cause of the problem. Take it to a place with the right equipment and hardware experience to get a thorough diagnostic. I had a similar problem with my HP and the computer super-store did diagnostics for three days and never found the cause (They just said "we don’t know, but the problem is so intermittent that we can’t recreate it 100% of the time, so come get it quick – really!), so I took it to a local repair shop that had been in business a long time. Turns out a capacitor supplying power to the motherboard was slowly deteriorating. It was a recalled part that was out of warranty (2 years). That’s why I don’t buy HP anymore and I especially don’t buy laptops without a comprehensive extended warranty (like AppleCare for Mac). Don’t believe salesmen that say your HP will last over two years! I have read too many other complaints on this forum about HP and the short lifespan of their products.

5. chezzrob says:

   December 5, 2010 at 11:44 am

   the computer should have 12 months warranty on it provided by the manufacturer.

   take it back to the stote and discuss it with the manager. HP will fix it

6. ●๋•נσรєρн קяєм●™ says:

   December 5, 2010 at 11:44 am

   Blue screen error means your hard disk is defect tell them to change it bro

7. Shaun says:

   December 5, 2010 at 11:44 am

   Judging by your stop errors and the continuity of problems, it appears to be faulty RAM and hard disk.

   Check Disk
   http://www.w7forums.com/use-chkdsk-check-disk-t448.html

   Check Memory

   [if have a disk]
   http://www.memtest.org/
   http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/

   [if do not have a disk]
   http://files.extremeoverclocking.com/file.php?f=103

   You may return the computer, most likely. IT WILL HAVE A RETURN POLICY. You’re all good.
   http://www.staples.com/sbd/content/help/using/returns_policy.html

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