Instead of purchasing the music essentials kit I followed the advice of a forum and downloaded the Motorola driver software for my phone as well as VZW Music Manager. When connecting my phone to my laptop (34bit Vista home premium) the device driver installation recognizes and installs the motorola software.
Motorola USB composite device
Motorola USB modem #2
Motorola USB diagnostic port
My problem is that the MTP device goes from being "ready to use" to "searching for preconfigured driver software". The VCAST Music Manager shows that my phone is not connected and I am unable to sync my phone to my computer. I know that during the moments when everything is ready to use that everything is working properly because my phone registers as charging.
I called Verizon tech support and they were un able to help me. I went to Microsofts website and couldn’t find anything that really solved my problem. Can someone please help me out!! :]
I don’t have a removable disk for the phone.
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Tagged with: amp • device driver • diagnostic port • driver software • laptop • microsofts website • motorola • motorola driver • motorola software • mtp device • music essentials • registers • removable disk • software motorola • sync • tech support • usb modem • vcast music manager • verizon
Filed under: Computer Diagnostic Software
If you have a removable memory card, take it out and put it directly in the computer memory card reader slot, which may require a jump drive. If you need further help, feel free to contact me directly. (I’m married to one of their techs.)