We had a virus problem last month. Our Kaspersky 6.0 wasn’t able to detect the virus because it’s not updated, we didn’t have internet connection until last week. The virus had corrupted important files of some applications and we ended up having trouble installing new softwares, so we then decided to repair the OS using the Windows installation CD. It went well. Programs are now running smoothly and we’re able to install new softwares. But here’s the problem: WMP cannot play audio files. We get this error "Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly." Volume control is also missing from the system tray. In the Device Manager, there’s a yellow exclamation mark on "Realtek High Definition Audio". We installed Realtek Driver from the mobo CD — No go. Got an onboard audio. Mobo is ECS 671T-M. Help please…
Thank you for all the response! I appreciate it! But we still got the same problem after installing the driver from the Realtek website. If this might help, here are the things under "Sound,Video and Game Controllers" in our Device Manager:
– Audio Codecs
– Audio Codecs
– Legacy Audio Drivers
– Legacy Video Capture Devices
– Media Control Devices
– Realtek High Definition Audio ** (with a yellow excamation mark)
– Unimodem Half-Duplex Audio Device
– Video Codecs
I’m not sure if one of these is causing the problem… Do you think I should uninstall/remove all of them and reinstall Realtek?
Tagged with: device manager • exclamation mark • installation cd • internet connection • kaspersky • legacy audio drivers • legacy video capture devices • mobo • sound video and game controllers • system tray • video capture devices • video codecs • virus problem • volume control • windows installation • windows media player • wmp
Filed under: Windows Repair Software
It’s your motherboard and your modem’s drivers you need to install.
i had the same problem when i tried to reformat a pc by myself.
do you have the CD that comes with your computer when you first bought your computer?
in the cd there are lists of drivers that you need to install. Audio is one of them. install it.
goodluck!
you can start by updating the drivers. to do this, right click My Computer on the desktop and click manage. then, click Device Manager. In the right pane, you will see various options, but the one you want is Sound, video and game controllers. open this option and dbl-clk any sound card entries you may see. There will be a tab labeled driver in this window. On this tab is a button to Update Driver. click that and accept the defaults. If this does not work, you may need to use the name of your sound card to search the vendors website for the appropriate driver. This should be located in their support/downloads section. Of course, this could all be unnecessary if all you need to do is reboot one more time, or check cables/media control settings/etc. let me know how it works for you!
You might be missing the driver or the driver may not have installed correctly.
Have you tried windows update?
confirm your windows genuine, just download and thats all..job done.
xp
http://www.microsoft.com/downloads/details.aspx?FamilyID=f8b8bc77-cfa1-47bd-b325-7a6d3893add8&displaylang=en
vista
http://www.microsoft.com/genuine/downloads/VistaDisclosure.aspx?displaylang=en&sGuid=5c746e33-9cd0-4091-bb6c-8bd9cabddb6d&Page=%2fgenuine%2fdownloads%2fValidate.aspx%3fdisplaylang%3den%26sGuid%3d5c746e33-9cd0-4091-bb6c-8bd9cabddb6d
I’m not a computer geek, but had the same problem with no audio. Had to go to realtek website and install the driver from there. Maybe that would work for you.
Make sure you have the right driver. Also get ESET NOD32 for virus protection, kaspersky misses alot just like AVG and AVAST.