They want me to fix their computers. Is it a computer repair scam?

October 27, 2009

Is this a scam? It is similar to others but not as cut-n-paste as they are.

Also if it is a scam how does it work?

Text of e-mail:

I got pentium IV dell laptops . Below are the things needed to be done
one on each laptops.

1 Format Hard Drive
2 Instal Win Xp with Service Pack 2
3 Microsoft Office Package
4 AVG Virus Software (Free Lifetime Updates)
5 Adobe Acrobat
6 Laptop Cleaning of the keyboard, screen and other case.
7 Diagnostics of the entire system after to check hard, cdrom, floppy,etc. Get back to me with your total cost for the services of 7 units.I will pay you with acertified check . (I am located in Utah). I await your urgent responseso that i can make shipping arrangements and payment as soon as possible=================

HELP! Please…my computer is on the fritz!!?

August 4, 2009

My computer’s messed up completley and i can’t fix it! WHen you turn it on this screen comes up and says there something wrong with the drive & BIOS. My computers date is also totally messed up. I put the BIOS back to the defalt settings but its still messed up. I also did a system restore..but nothing changed!!! I doenload Hijackthis too…here’s my log file:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:29:29 PM, on 2/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q404&bd=pavilion&pf=desktop
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 – HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 – BHO: Adobe PDF Reader Link Helper – {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O3 – Toolbar: HP view – {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} – c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 – Toolbar: Easy-WebPrint – {327C2873-E90D-4c37-AA9D-10AC9BABA46C} – C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 – HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 – HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 – HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 – HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 – HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 – HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 – HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 – HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 – HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 – HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 – HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 – HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 – HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 – HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
O4 – HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User ‘LOCAL SERVICE’)
O4 – HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User ‘NETWORK SERVICE’)
O4 – HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User ‘SYSTEM’)
O4 – HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User ‘Default user’)
O8 – Extra context menu item: E&xport to Microsoft Excel – res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 – Extra button: (no name) – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O16 – DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) – http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 – DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) – http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 – DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) – http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 – DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) – http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 – DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) – http://driveragent.com/files/driveragent.cab
O23 – Service: Ad-Aware 2007 Service (aawservice) – Lavasoft – C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 – Service: Apple Mobile Device – Apple, Inc. – C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 – Service: Ati HotKey Poller – ATI Technologies Inc. – C:\WINDOWS\system32\Ati2evxx.exe
O23 – Service: AVG7 Alert Manager Server (Avg7Alrt) – GRISOFT, s.r.o. – C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 – Service: AVG7 Update Service (Avg7UpdSvc) – GRISOFT, s.r.o. – C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 – Service: iPod Service – Apple Inc. – C:\Program Files\iPod\bin\iPodService.exe
O23 – Service: Viewpoint Manager Service – Viewpoint Corporation – C:\Program Files\Viewpoint\Common\ViewpointService.exe

—
End of file – 5868 bytes

Can someone help me with this hijackthis log? my computer has been acting up..?

July 30, 2009

can anyone figure out what it is I need to remove? I’m not an expert with these things, so any help would be great.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:51:08 AM, on 3/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 – URLSearchHook: (no name) – {4D25F926-B9FE-4682-BF72-8AB8210D6D75} – (no file)
R3 – URLSearchHook: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:\Program Files\Yahoo!\Common\Companion\Installs\cpn0\yt.dll
O2 – BHO: Yahoo! Toolbar Helper – {02478D38-C3F9-4EFB-9B51-7695ECA05670} – C:\Program Files\Yahoo!\Common\Companion\Installs\cpn0\yt.dll
O2 – BHO: Adobe PDF Reader Link Helper – {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 – BHO: (no name) – {4D25F921-B9FE-4682-BF72-8AB8210D6D75} – (no file)
O2 – BHO: SSVHelper Class – {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} – C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O3 – Toolbar: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:\Program Files\Yahoo!\Common\Companion\Installs\cpn0\yt.dll
O4 – HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 – Extra button: (no name) – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 – Extra button: Real.com – {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} – C:\WINDOWS\system32\Shdocvw.dll
O9 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O18 – Protocol: bwfile-8876480 – {9462A756-7B47-47BC-8C80-C34B9B80B32B} – C:\Program Files\Logitech\Desktop Messenger76480\Program\GAPlugProtocol-8876480.dll
O23 – Service: avast! iAVS4 Control Service (aswUpdSv) – ALWIL Software – C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 – Service: avast! Mail Scanner – ALWIL Software – C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 – Service: avast! Web Scanner – ALWIL Software – C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 – Service: CAISafe – Computer Associates International, Inc. – C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 – Service: dlbt_device – Dell – C:\WINDOWS\system32\dlbtcoms.exe
O23 – Service: DSBrokerService – Unknown owner – C:\Program Files\DellSupport\brkrsvc.exe
O23 – Service: InstallDriver Table Manager (IDriverT) – Macrovision Corporation – C:\Program Files\Common Files\InstallShield\Driver\Intel 32\IDriverT.exe
O23 – Service: Intel NCS NetService (NetSvc) – Intel® Corporation – C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 – Service: NICCONFIGSVC – Dell Inc. – C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 – Service: VET Message Service (VetMsgNT) – Computer Associates International, Inc. – C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
O23 – Service: Viewpoint Manager Service – Viewpoint Corporation – C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 – Service: Dell Wireless WLAN Tray Service (wltrysvc) – Unknown owner – C:\WINDOWS\System32\wltrysvc.exe

—
End of file – 4666 bytes