My computer won’t start windows?

December 7, 2009

I have a dell inspiron 1520 laptop its about 2 yrs old now when it boots up i get an error sayin windows failed to start due to a recent hardware or software problem and i get the option of lauch startup repair or start windows normally when I start it normally the screen blinks blue then it goes black and reboots

HELP! My computer crashed after installing Trend Micro Internet Security!!?

September 16, 2009

I have a Dell Inspiron 1520 laptop. My antivirus software was Symantec. Last night, i uninstall Symantec and installed Trend Micro Internet Security. The installation completed successfully. Than I tried to do the updates for Trend Micro and after about 15 minutes of updating, an error message came up saying it’s not finish updating and can’t update or something like that. Than suddenly, the screen went gray. I tried rebooting and it kept pushing me into safe mode and I had to run a repair but nothing is working. Every time I start the laptop it goes in that safe mode and wont even let me get on. I took it to Best Buy for a diagnostic (waiting for response) but wanted to know if this has this happened to anyone??????? Do you think it’s hardware or software??