I have a new dell laptop and it wont start. Ive had it for about a month and the first time i shut it off (a few days after i got it) it wouldnt start because of some new software or update thing, but The other night my dad shut it off for me and now it wont turn back on. I can turn it on and it asks if i want to start it normally, or on 3 different safe modes…i tried all and when it starts up all you see is a black screen with the pointer (and the pointer moves so its not frozen). Ive also been able to do diagnostic tests on it and everytime i do it, it comes back completely positive and there is nothing wrong with it but i turn it on and it goes to the black screen with the pointer…i dont know what to do about it but its been like this for almost 48 hours! HELP!!!!!!!!!!!