My neighbor asked me if I could help her with her computer problem. She has an HP desktop running windows XP that has become virtually useless due to viruses. It takes forever to do anything and it constantly freezes, and it can’t even be turned off. It has Norton antivirus, but it’s expired and it won’t even run because the thing freezes. The modem activity led shows constant activity (!?), and one can get online. I was thinking that maybe there is an online program that’ll check it and hopefully clean it? (It appears that her relatives also use the computer, and they have used programs downloaded from the internet, including such risky apps like LimeWire)
Any input will be appreciated.