PLEASE, please help me. I contacted Symantec via live chat because we just renewed our subscription to Norton, but the confirmation email we received contained a link that didn’t work. The link was supposed to provide instructions as to how to complete the renewal process. When I contacted Symantec via live chat, instead of just giving me the instructions, the agent connected with my computer (with my permission) and proceed to do unknown things for unknown reasons. She changed the date on our computer’s calendar to Dec. 25th (???) and then proceeded to do things to our Windows configuration (I think…I know nothing about computers…that just what it looked like when I watched her onscreen). At any rate, the computer shut down spontaneously as she was working, so we lost our connection. Now, my computer isn’t working properly in many small, weird, hard-to-explain ways. For starters, I can’t get any further help from Symantec because, when I am in their site, I can’t connect to live chat. I tried clicking on the "email us" link on one of their pages and the page just sits there and does nothing. I also tried the "call us or have us call you" page and that doesn’t work either – I just get an "error on the page". Symantec website issue? I would think so except all kinds of other things on my computer don’t work. Window’s Media Player has ceased to function. I get an "internal application error" which I have tried unsucessfully to repair. Realplayer doesn’t work either – more "internal" error messages. When I go to certain websites, for example my bank’s website – www.53.com – there should be a login box on the left hand side and it’s simply not there on my screen. However, if I go to that same site from my work computer, the screen looks fine. So again, it must be our computer. Same thing if I go to capitalone.com. I can’t access the login screen, but I can if I do it from my work computer. I know so little about computer functionality that I am not even sure what "Windows" actually does. I know it’s any "operating system" for your computer, but I’m not even sure what that means. : ) Having said that, I would dare say that Windows XP on my computer appears to be corrupted from something the Symantec agent did. Can someone please help? Do any of these weird problems ring a bell (Windows Media Player errors, websites missing login boxes on my screen)? Do I need to run some kind of registry cleaner? I am about to go nuts trying to figure this out. Any help would be appreciate. Thank you!
Tagged with: application error • confirmation • error messages • internal application • left hand side • live chat • login screen • norton • onscreen • quot • s media • starters • symantec • windows configuration • work computer
Filed under: Windows Repair Software
I think based on your descriptions your pc has been hacked by the agent.
Reformat your pc and don’t ever use norton again.
Remember to back your files before reformatting.
Like others said, try using instead avg or other anti-virus or internet security programs like kaspersky and avast.
i would like if we can have a mail to mail contact bcoz i dont think it will be possible to help in just one go. my email id is sunil_prog@yahoo.com.
in the mean time i would suggest to try to use "last know good configuration". This come when you boot your system and after the first screen that appears we press F8 continueouly until this menu appear. select lasst known good configuration from that screen.
else mail me i have already given u my mail id. plz do mention your problem in subject. I delete mails without subjects.
i would do a system restore and than get rid of norton for mcafee or something else.
You can try to run System Restore. It’s a utility of Windows that would allow you to go back to a certain date. If you’re still able to go to the Desktop screen, just go to Start-All Programs-Accessories-System Tools-System Restore. Just follow the prompts and it would show you a calendar where you could pick a date. This is ideal if the problem/changes had happened recently and also if System Restore was enabled before. Just a note, there is a possibility that personal files downloaded, modified, created after the selected restore date woul be lost.
reformat right away use the restore cds someone is hacking into your pc and stole your norton subscription this will delete the hacker and everything better sooner dont let them mess with your stuff unhook the net and back up backup backup -then restore with cds
Please for one, I am sorry to say this but disregard Norton and get Kapersky or the AVG Professional version NORTON IS NO GOOD AND THEIR TECHNICAL SUPPORT IS HAZARDOUS.
Now this agent has messed with so many things that my best to you is to use SYSTEM RESTORE.
If that does not work, start your Computer and keep hitting F8 so that it brings up a menu that will have LAST KNOWN GOOD CONFIGURATION. Select that.
I apologize for this happening to you, but take my advice, remove Norton completely and purchase something better like what I suggested. AVG is very very good.
Finally, with all that occurred I want to tell you to re-format your drive, as in wipe it clean and then re-install everything but I know that you would be reluctant.
System Restore your PC. And Norton is crap, their technicians don’t know a THING about computers either. Get Avira, it’s way better and it’s free, too. http://www.free-av.com
Here’s how to system restore: http://support.microsoft.com/kb/306084
No problem.
Go into safe mode
Do a system restore
Boot the PC while hitting the F8 key
Select Safe Mode
Log in as the administrator
Do a system Restore
Start
Programs
Accessories
System Tools
System Restore
Restore to an earlier time
Select a date before 12/25
Let it restore
Reboot the PC normally
Then dump Norton