PLEASE, please help me. I contacted Symantec via live chat because we just renewed our subscription to Norton, but the confirmation email we received contained a link that didn’t work. The link was supposed to provide instructions as to how to complete the renewal process. When I contacted Symantec via live chat, instead of just giving me the instructions, the agent connected with my computer (with my permission) and proceed to do unknown things for unknown reasons. She changed the date on our computer’s calendar to Dec. 25th (???) and then proceeded to do things to our Windows configuration (I think…I know nothing about computers…that just what it looked like when I watched her onscreen). At any rate, the computer shut down spontaneously as she was working, so we lost our connection. Now, my computer isn’t working properly in many small, weird, hard-to-explain ways. For starters, I can’t get any further help from Symantec because, when I am in their site, I can’t connect to live chat. I tried clicking on the "email us" link on one of their pages and the page just sits there and does nothing. I also tried the "call us or have us call you" page and that doesn’t work either – I just get an "error on the page". Symantec website issue? I would think so except all kinds of other things on my computer don’t work. Window’s Media Player has ceased to function. I get an "internal application error" which I have tried unsucessfully to repair. Realplayer doesn’t work either – more "internal" error messages. When I go to certain websites, for example my bank’s website – www.53.com – there should be a login box on the left hand side and it’s simply not there on my screen. However, if I go to that same site from my work computer, the screen looks fine. So again, it must be our computer. Same thing if I go to capitalone.com. I can’t access the login screen, but I can if I do it from my work computer. I know so little about computer functionality that I am not even sure what "Windows" actually does. I know it’s any "operating system" for your computer, but I’m not even sure what that means. : ) Having said that, I would dare say that Windows XP on my computer appears to be corrupted from something the Symantec agent did. Can someone please help? Do any of these weird problems ring a bell (Windows Media Player errors, websites missing login boxes on my screen)? Do I need to run some kind of registry cleaner? I am about to go nuts trying to figure this out. Any help would be appreciate. Thank you!