printer works, scanner works from the copy button, but computer won’t recognize scanner?

October 31, 2009

Epson CX3810 under XP – the printer prints, so that means the USB port and cable are working, the scanner scans if I press the copy button, which means it is not physically broken. The software installs. You install the software with the printer off and at one point it tells you to turn it on, then it recognizes the printer and continues. There are no yellow exclamation points in system manager.All diagnostics check out. But Scanner and Camera wizard, paint, epson scanner, etc all can not find the scanner. I tried a different USB port and a different cable. I was on the phone with Epson for an hour. No dice. Just in case someone else has run into this, I’d appreciate an avenue to explore.
Thanks for trying but:
I shut the printer off and had to reboot the computer during the uninstall process.

the usb is plugged directly into the computer, not to a hub. I tried several cables. one of them worked fine with the same computer and an Epson cx8400. Epson does not supply a USB cable.

After hibernation, the internet dosent work. One tech to another.?

September 23, 2009

Hi, I’m a service tech for software and digital systems (medium level nerd wizard, I still have alot to learn)

I have a situation where the internet works after bootup, obtains an IP address automaticaly for the ISP, the internet connection is through a high speed DLS modem.

When the internet is working, I checked the IP address and noted it. After hibernation, the IP has changed (all four value) and it is out of range. The subnet mask has also changed, and of course the gateway.

I tried the usual diagnostic processes, checked my internet settings, repaired connection, disabled/enabled connection, ipconfig /release followed by ipconfig /renew, all with no success. In a moment of desperation I even tried to define the IP address manually within the old range, that does not work either.

I have read the similar questions on this issue, and most of the answers included changing settings so the computer does not hibernate or hibernates less frequently. In this case, that is not going to be a satisfactory solution to my problem.

I just created my yahoo answers account, so I probably dont deserve any help, but if one of you genuises can help me out here, I promise to re-contribute to the good karma fund, and to smile and be nice to everyone I see for the rest of the day. *tailgaters and idiot drivers not included.

Thanks for reading.

What are the risks with running the Software repair wizard for a program that came with my computer?

June 26, 2009

Windows Movie Maker came with my computer, now it doesn't work (error/close every time I open it.) This happened because I installed a program that was made before XP existed (and at the end it told me that it may cause an error but wouldn't let me cancel)
Anyway, I uninstalled that other program but I want Windows Movie Maker back, so what are the risks when I run the software repair wizard that will repair the programs that came with my computer?

(Does it try to repair ALL programs, or will it let me choose one?)
(I have all that stuff from when i first got the computer– stored in my D drive for recovery)
(Unexpected error, "has to close")

I'm not worried about viruses, I'm worried about further software errors
some people are saying I should download it… But I already have it! I don't understand downloading it…