So every time I try to cut on my laptop it starts but this Start Up repair thing keeps popping up instead of going to my log in screen. It always ask would i like for windows to attempt repairs and I always click yes but it never gets repaired. After going through the same thing 3 or more times it goes to another screen that states "start up repair cannot repair the computer automatically" so I always choose to send the information about the problem. When I come off that screen i choose to always advance view advanced options for system recovery and support. I fill out all the info that they request (country, screen name, & password) and they give me the choices of: start up repair (which i automatically do and it gets me nowhere), system restore (which i do from this point but once i shut down my lap top then use it, shut it down when i’m done, and then cut it back on I have to go through the whole start up repair process over again, windows complete PC restore (idk what a backup image is), windows memory diagnostic tool (did it yesterday and it said there was nothing wrong with my memory), command prompt, and dell factory image restore (if i do this will it erase all my documents and things like music that i have already saved to my computer? seeing that it restores my system software to factory condition)
Please help!!! Idk what I did so hopefully one of you will help me!
Tagged with: amp • backup image • choices • command prompt • dell factory • diagnostic tool • factory image • lap top • laptop • memory • music • screen name • system software
Filed under: Windows Repair Software
I dont know for sure, but it sounds like you may have contracted a virus. If you were to attempt to boot up in safe mode (instructions to do that from the site below) and back up all your stuff to an external hard drive if available, if not than to a DVD-rw. Vista has a backup tool, if you just click start and type backup it will walk you through it. Than I am afraid my best advice is to format the hard drive. Your computer will have come with a disk that says vista installation disk or something to that effect. Pop that in and go from there. You will lose everything that you dont backup. That is what I would do if it were me though.