My neighbor asked me if I could help her with her computer problem. She has an HP desktop running windows XP that has become virtually useless due to viruses. It takes forever to do anything and it constantly freezes, and it can’t even be turned off. It has Norton antivirus, but it’s expired and it won’t even run because the thing freezes. The modem activity led shows constant activity (!?), and one can get online. I was thinking that maybe there is an online program that’ll check it and hopefully clean it? (It appears that her relatives also use the computer, and they have used programs downloaded from the internet, including such risky apps like LimeWire)
Any input will be appreciated.
What is the best way to clean a Windows XP computer that’s SEVERELY infected with viruses?
September 18, 2009
Norton Antivirus doesn’t remove everything,like INVALIDE ENTRIES.
My computer was recently infected with spyware.?
August 2, 2009
I’ve been able to resolve most of the problems, but a couple things are still giving me trouble. For example, when I click links on a Google search page, I get redirected to some bullshit advertising webpages. Also, I am unable to connect to liveupdate for Norton antivirus, though I’m unsure if this is related to the spyware infection. Below is an Hijack-This log of my computer. Any suggestions?
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:51:54 AM, on 5/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\AOL08029212\ee\AOLSoftware.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\scvhost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 – HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 – BHO: Adobe PDF Reader Link Helper – {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 – BHO: AOL Toolbar Launcher – {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} – C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 – BHO: (no name) – {b847676d-72ac-4393-bfff-43a1eb979352} – (no file)
O2 – BHO: NAV Helper – {BDF3E430-B101-42AD-A544-FADC6B084872} – C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 – Toolbar: Norton AntiVirus – {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} – C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 – Toolbar: AOL Toolbar – {DE9C389F-3316-41A7-809B-AA305ED9D922} – C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O4 – HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 – HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 – HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 – HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 – HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 – HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 – HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 – HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 – HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 – HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 – HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 – HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL08029212\ee\AOLSoftware.exe
O4 – HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exe
O4 – HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 – HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 – HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 – HKLM\..\Run: [ctfmona] C:\WINDOWS\system32\ctfmona.exe
O4 – HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 – HKCU\..\Run: [QdrModule16] "C:\Program Files\QdrModule\QdrModule16.exe"
O4 – Startup: VZAccess Manager.lnk = C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
O4 – Global Startup: Event Reminder.lnk = ?
O4 – Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 – Extra context menu item: &AOL Toolbar Search – c:\program files\aol\aol toolbar 5.0\resources\en-us\local\search.html
O8 – Extra context menu item: E&xport to Microsoft Excel – res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 – Extra button: (no name) – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 – Extra button: AOL Toolbar – {3369AF0D-62E9-4bda-8103-B4C75499B578} – C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O16 – DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) – http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 – DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) – http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1207981923982
O16 – DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) – http://www.adobe.com/products/acrobat/nos/gp.cab
O16 – DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) – http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 – Service: Ad-Aware 2007 Service (aawservice) – Lavasoft – C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 – Service: AOL Connectivity Service (AOL ACS) – AOL LLC – C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 – Service: Automatic LiveUpdate Scheduler – Symantec Corporation – C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 – Service: AVG Anti-Spyware Guard – GRISOFT s.r.o. – C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 – Service: Canon Camera Access Library 8 (CCALib8) – Canon Inc. – C:\Program Files\Canon\CAL\CALMAIN.exe
O23 – Service: Symantec Event Manager (ccEvtMgr) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 – Service: Symantec Password Validation (ccPwdSvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 – Service: Symantec Settings Manager (ccSetMgr) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 – Service: HP WMI Interface (hpqwmi) – Hewlett-Packard Development Company, L.P. – C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 – Service: iPod Service (iPodService) – Apple Computer, Inc. – C:\Program Files\iPod\bin\iPodService.exe
O23 – Service: LiveUpdate – Symantec Corporation – C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 – Service: Norton AntiVirus Auto-Protect Service (navapsvc) – Symantec Corporation – C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 – Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) – Symantec Corporation – C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 – Service: Pml Driver HPZ12 – HP – C:\WINDOWS\system32\HPZipm12.exe
O23 – Service: SAVScan – Symantec Corporation – C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 – Service: ScriptBlocking Service (SBService) – Symantec Corporation – C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 – Service: Symantec Network Drivers Service (SNDSrvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 – Service: Symantec SPBBCSvc (SPBBCSvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 – Service: Windows Action Script – Unknown owner – C:\WINDOWS\system32\scvhost.exe
—
End of file – 9390 bytes
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